Facebook is an excellent forum for discussions. We have a Solar Fire astrology group and an Astro Gold group, great places to help you better understand your software, and share ideas and techniques with others.

If you have a technical question then it is possible that there may be other group members that are willing and able to help you, but in general this is not the best place to post technical issues, especially given that it may not be seen by anyone who can actually help.

The first thing we suggest is that you check the documentation that comes with your app. You may find that the solution is there and that you can resolve any issues yourself.

If you can’t find the answer in the documentation, it’s time to contact our Technical Support people, and to make this easy for you, each of our apps provides you with a way to send them a description of your problem, and technical details about your specific setup. This enables them to respond as swiftly as possible and work with you to find the answers to your issue, so please provide a clear description of your issues when you send off the support email.

You can also contact us directly by email, or if you prefer, by telephone, Fax or regular mail. If using one of these methods, make sure you include the following information:
. Describe in detail your specific issue
. If you are receiving an error message, please include the exact wording of the message, or a screenshot of the message.
. If you working on something when the problem occurred, exactly what were you trying to do? And were you able to do the job previously without a problem, and if so, when did you first experience the issue?
. Which program you are using, and which version
. What operating system are you using, and which version (Windows 7, Windows 8, Mac , iPhone?)